Replacing your Ucard
If your physical Ucard has been damaged, lost or stolen, or if a replacement is required for another reason, please email connect@ontariotechu.ca for assistance.
Otherwise, you can report your card as lost or stolen in your OneWeb account under the Account tab. This will deactivate your card and notify the Office of the Registrar that you require a replacement.
NOTE: A replacement physical card will not be issued unless directly requested by the card holder. If a replacement is required, place email connect@ontariotechu.ca for assistance. A $25 replacement fee will apply. If a replacement card is issued and the lost card is found, the replacement fee is non-refundable.
Nursing badges have a $2 replacement fee. Please contact connect@ontariotechu.ca if you require a replacement.
Otherwise, you can now access your digital Ucard through our Ontario Tech mobile app.
Lost or stolen Ucards
-
Procedure
If a physical Ucard is lost or stolen, contact the Office of the Registrar at connect@ontariotechu.ca to see if it has been returned.
Otherwise, you can report your card as lost or stolen in your OneWeb account under the Account tab. This will deactivate your card and notify the Office of the Registrar that you require a replacement. A $25 replacement fee will apply.
If you have a meal plan, it's important that you report your lost or stolen Ucard to the food service provider as soon as possible so that your meal plan account may be locked. Your account balance could be compromised until your account has been locked.