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Ontario Tech acknowledges the lands and people of the Mississaugas of Scugog Island First Nation.

We are thankful to be welcome on these lands in friendship. The lands we are situated on are covered by the Williams Treaties and are the traditional territory of the Mississaugas, a branch of the greater Anishinaabeg Nation, including Algonquin, Ojibway, Odawa and Pottawatomi. These lands remain home to many Indigenous nations and peoples.

We acknowledge this land out of respect for the Indigenous nations who have cared for Turtle Island, also called North America, from before the arrival of settler peoples until this day. Most importantly, we acknowledge that the history of these lands has been tainted by poor treatment and a lack of friendship with the First Nations who call them home.

This history is something we are all affected by because we are all treaty people in Canada. We all have a shared history to reflect on, and each of us is affected by this history in different ways. Our past defines our present, but if we move forward as friends and allies, then it does not have to define our future.

Learn more about Indigenous Education and Cultural Services

Who we are

The Information and Client Services department is made up of individuals with unique skills and experience that together form one amazing team.

We are good at what we do because, at one point in our lives, we were all in your shoes! We had to navigate our way through post-secondary education in an ever-changing world. 

Our combined experiences will help connect you with the right person so you get the right information, at the right time!

Meet our frontline co-ordinators

  • Kari Clarkson

    Kari can safely say that university was one of the best and most influential times of her life. As a bibliophile, she was drawn to majoring in English while studying at Wilfrid Laurier University. While at school, she also fell in love with the cultural studies program, inspiring her to obtain a double major. Her interest in writing and communication led to her volunteering with the school newspaper and online radio station, eventually leading her to pursue a diploma in journalism at Humber College.

    After dabbling in work at a magazine, digital search agency and in digital marketing, Kari was inspired to find work in a place where she felt where she could get behind the purpose of the business. As somebody who cherished her university journey, she wanted to help other students have the same experience. Starting off in a communications role, Kari now works as part of the frontline staff at the Office of the Registrar. She enjoys interacting and helping students, finding ways to use her marketing and communications skills, and is delighted to be part of a hard-working and fun-loving team.

    While not at work, Kari likes to spend time with her spouse, son and two cats. She loves to read, watch anything related to superheroes and enjoys doing yoga.

  • Sarah Desjardins

    Sarah grew up in Oshawa and completed her Honours Bachelor of Science with a major in Molecular Biology and Genetics from the University of Guelph. After graduation, she worked as a Research Technician in a high throughput molecular biology laboratory at The Hospital for Sick Children. She then went on to work at St. Michael’s Hospital, first in a dietetic research lab looking at the effect of B vitamins on ischemia, then in an orthopedic research lab studying the effect of stem cells on bone and tendon healing. The most enjoyable part of this work was being able to assist the various post-secondary students who came through the labs, which is why she was thrilled to recently accept a new position at our university assisting students coming into the Office of the Registrar.

    Sarah considers her greatest career achievement the scientific papers she has assisted with, as well as being a co-author on a recent book chapter providing practical tips for researchers wanting to write compelling grant applications. In her personal life, one of her greatest recent achievements was successfully training for and completing a full Tough Mudder obstacle race. She currently lives in Courtice with her husband, two children, a guinea pig, an axolotl, and a hamster whose sole purpose in life is to escape her cage.

  • Janine Haynes

    Always a disciplined child, Janine found solace through physical activity. Her pursuits led her to study performance arts at Ryerson University, where she graduated from the theatre program. Following graduation, Janine spent more than a decade travelling the world working with various companies as a performance dance artist. It was during her travels that Janine uncovered her love for the cultures and languages of the countries she visited. Through these experiences, she began to value the ability to communicate easily in foreign countries without the need of a translator.

    After retiring from the field of dance, Janine received her English teaching certification, moved to Europe, and taught students from the ages of 5 to 80. Once she moved back to Canada, Janine put her belief that everyone should be able to afford a post-secondary education, and her passion for meeting new people, to use when she gained employment at Ontario Tech University. She started working as a Financial Aid Assistant for Student Awards and Financial Aid, transitioned into the role of Student Awards Administrator, and finally to her current position as an Information and Client Services Co-ordinator II.

    While work does keep her on her toes, Janine still enjoys travelling, practicing and teaching yoga. She continues to perform with a Toronto-based Latin dance company.

  • Maria-Jose Martinez

    Maria has always had a passion for helping others. With that intention in mind, she received her Advanced Diploma in Business Administration-Human Resources from Humber College, and upon graduating, worked as an Enrolment Advisor at the college for three years. Maria then transitioned to a position at Ontario Tech University as a Records Assistant, where she assisted with the preliminary stages of digitalizing the student records database.

    A year later, Maria received a promotion which enabled her to put her passion for helping others to further use working on the front line for what was then called the Registration front line. Maria’s exemplary skillset gained her another promotion when the Office of the Registrar amalgamated their services, leading to her current role as an Information and Client Services Co-ordinator II. Currently, her portfolio includes—but is not limited to—registration and convocation inquiries, as well as working on the creation of a standardized exam deferral process.

    When not working, Maria likes to spend time with family and friends, and enjoys playing softball, boxing, golfing, and travelling to new and exciting countries.

  • Victoria Paterson

    Attending university for the first time presents students with such a new and exciting world, yet can often be overwhelming. From trying to locate classes, accessing various services on campus and finding the right person to talk to when in need of assistance. As a graduate of the Bachelor of Arts (Honours), Community Development and Policy Studies (CDPS) program Ontario Tech University, Vicky understands.

    Throughout her academic journey, she participated in the University Works program, gaining valuable experience working in the Office of the Registrar as a student employee. While attending university and working on campus, Vicky also earned her certification as a Skate Canada coach, which she now puts to use at her local skating club teaching youth how to skate. 

    Through these life experiences, Vicky developed a passion for helping students access the services and support they need to succeed in university. 

    Following graduation from CDPS, Vicky began her career at Ontario Tech University in the Office of the Registrar's Information and Client Services team as an administrator, before transitioning to a frontline representative.  Recently, she has moved into a new role as a Campus ID Co-ordinator, aiming to enhance the student journey and ease of access to services for students.

Meet our administrative co-ordinators

  • Crystal Bartholomew

    Crystal grew up in Whitby with her three brothers. As a lover of education, she attended the University of Western Ontario and obtained a BSc in Biology. After taking a year off from school, Crystal enrolled in the Biotechnology Advanced course at Durham College and graduated top of her class. Currently, she is taking the Human Resources Management graduate certificate through Durham College.

    Crystal has been working as an Enrolment Services Assistant, helping students and apprentices since 2017. Before that, she worked at a Super Knitting Inc., a fabric wholesaler; and at Canada Cartage, a trucking company.

    In her spare time, Crystal enjoys doing yoga, gardening and watching live local music. She has one niece, who she loves spending time with, and who helps her explore her creative side by building Lego and making all kinds of fun creations.

  • Diana Salim

    Having a passion for customer service, Diana completed the Hotel and Operations Management program at George Brown College. She likes to travel and learn about other cultures, and had the opportunity to explore different tourism trends in Europe as part of a study abroad program. She also completed a four-month internship in South Korea.

    Diana began working in post-secondary education in 2015, and had positions at George Brown College and Durham College prior to coming to Ontario Tech University. She recently started her role as Information and Client Services Assistant, and is eager to help students through their academic journey with Ontario Tech.

    In her free time, Diana enjoys learning languages, travelling, and watching movies.
  • Natasha Shepherd

    Natasha grew up in Whitby and always knew she wanted to help others. She received her Bachelor of Applied Arts (Honours) degree in Media Studies from the University of Guelph and a diploma in journalism from Humber College. After finishing school, Natasha was bitten by the travel bug during a trip to England and decided to move abroad. She lived and worked in Manchester, UK while travelling.

    Upon returning to Canada, Natasha worked in the non-profit sector where she further developed her passion for helping others and felt fulfilled by the work she was doing. She started at Ontario Tech University in the Office of the Registrar as an Administrative Assistant, supporting the different departments before moving to her new role as an Information and Client Services Co-ordinator I. She looks forward to being able to engage with and assist students in this new capacity.

    In her free time, Natasha enjoys working out, travelling, watching reality TV shows and reading.

Meet our assistant

  • Marilyn Patricia England

    Born and raised in Toronto, Marilyn spent her youth travelling throughout Canada and the United States with her family. She is married to her husband, John, and they have two daughters and three grandchildren that they take great pride and joy in.

    Marilyn takes great pleasure in working with and teaching people of all ages and finds working at the university to be a perfect fit. Presently, she works as part of the Information Client Services team and her portfolio includes student and employee payments, reconciliations of accounts, as well as many other administrative duties.

    Marilyn has a strong belief in and passion for giving back to her community. When not at work or with her family, she can be found volunteering at the Ajax-Pickering Hospital where she has been a volunteer for over 25 years, the university’s Holiday Food Drive, or organizing one of her many self-driven fundraisers to assist university students.

Meet our management team

  • Susan Allward – Director, Integrated and Financial Services

    Susan has been working in post-secondary education since 1996. She is a passionate advocate for students, within the university and through provincial and federal student aid associations. Having been with the university from its inception, Susan started in Financial Aid, then Student Awards, later moving into management. Currently, her portfolio includes Information and Client Services, Student Awards and Financial Aid, and Student Communications.

    Outside of the office, Susan is kept busy with her husband, three children, three grandchildren and a terrier named Stella.