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Ontario Tech acknowledges the lands and people of the Mississaugas of Scugog Island First Nation.

We are thankful to be welcome on these lands in friendship. The lands we are situated on are covered by the Williams Treaties and are the traditional territory of the Mississaugas, a branch of the greater Anishinaabeg Nation, including Algonquin, Ojibway, Odawa and Pottawatomi. These lands remain home to many Indigenous nations and peoples.

We acknowledge this land out of respect for the Indigenous nations who have cared for Turtle Island, also called North America, from before the arrival of settler peoples until this day. Most importantly, we acknowledge that the history of these lands has been tainted by poor treatment and a lack of friendship with the First Nations who call them home.

This history is something we are all affected by because we are all treaty people in Canada. We all have a shared history to reflect on, and each of us is affected by this history in different ways. Our past defines our present, but if we move forward as friends and allies, then it does not have to define our future.

Learn more about Indigenous Education and Cultural Services

Who we are

The Information and Client Services department is made up of individuals with unique skills and experience that together form one amazing team.

We are good at what we do because, at one point in our lives, we were all in your shoes! We had to navigate our way through post-secondary education in an ever-changing world. 

Our combined experiences will help connect you with the right person so you get the right information, at the right time!

Meet our frontline coordinators

  • Maria-Jose Martinez – Senior coordinator

    Maria has always had a passion for helping others. With that intention in mind, she received her Advanced Diploma in Business Administration-Human Resources from Humber College and, upon graduating, worked as an Enrolment Advisor at the college for three years. Maria then transitioned to a position at Ontario Tech University as a Records Assistant, where she assisted with the preliminary stages of digitalizing the student records database.

    A year later, Maria received a promotion which enabled her to put her passion for helping others to further use working on the front line for what was then called the Registration front line. Maria’s exemplary skillset gained her another promotion when the Office of the Registrar amalgamated their services, leading to her current role as an Information and Client Services Coordinator II. Currently, her portfolio includes—but is not limited to—registration and convocation inquiries, as well as working on the creation of a standardized exam deferral process.

    When not working, Maria likes to spend time with family and friends, and enjoys playing softball, boxing, golfing, and travelling.

  • Diane Amyan

    As a former graduate of York University, Diane understands the challenges students face when attending university. Her passion for helping students led to her previous employment in various departments within the Registrar's Office at Georgian College.

    Prior to joining the team at Ontario Tech, Diane worked for Lakeridge Health. Her current role as an Information and Client Services Coordinator gives her the opportunity to do what she enjoys.

    When she is not working, Diane can most often be found reading, exploring, or making travelling plans with her family and friends.

  • Janine Haynes

    Always a disciplined child, Janine found solace through physical activity. Her pursuits led her to study performance arts at Ryerson University, where she graduated from the theatre program. Following graduation, Janine spent more than a decade travelling the world working with various companies as a performance dance artist. It was during her travels that Janine uncovered her love for the cultures and languages of the countries she visited. Through these experiences, she began to value the ability to communicate easily in foreign countries without the need of a translator.

    After retiring from the field of dance, Janine received her English teaching certification, moved to Europe, and taught students from the ages of 5 to 80. Once she moved back to Canada, Janine put her belief that everyone should be able to afford a post-secondary education, and her passion for meeting new people, to use when she gained employment at Ontario Tech University. She started working as a Financial Aid Assistant for Student Awards and Financial Aid, transitioned into the role of Student Awards Administrator, and finally to her current position as an Information and Client Services Coordinator II.

    While work does keep her on her toes, Janine still enjoys travelling, practicing and teaching yoga. She continues to perform with a Toronto-based Latin dance company.

  • Emily Laverty

    Emily has almost two decades of experience in the post-secondary industry—spending most of her time working at Ontario Tech in various academic advising roles. She is a natural “helper” and loves seeing students and colleagues succeed in their chosen fields.

    Emily loves to laugh and have fun at work, while remaining curious about different learning opportunities available on the Information and Client Services team. She is learning as much as she can about OSAP to ensure students receive accurate, timely, and up-to-date information to help fund their academics.

    Outside of work, Emily enjoys cooking, baking, and spending time with her family and friends.

  • Diana Salim

    Having a passion for customer service, Diana completed the Hotel and Operations Management program at George Brown College. She likes to travel and learn about other cultures, and had the opportunity to explore different tourism trends in Europe as part of a study abroad program. She also completed an internship in South Korea.

    Diana began working in post-secondary education in 2015, and held positions at George Brown College and Durham College prior to coming to Ontario Tech. Diana is eager to assist students through their academic journey with the university.

    In her free time, Diana enjoys learning languages, travelling, and watching movies.

  • Sonya Winkworth-Chmatil

    Sonya is an outgoing, bubbly member of our team, and strives for quality customer service in every interaction she has.

    Sonya earned her diploma at Durham College after finishing the Pharmaceutical and Food Science Technology program. Following graduation, Sonya worked for Durham College as a Life License Qualification Administrator at the Whitby campus, helping students with their government qualification requirements. She then moved to a position as a Purchasing Clerk.

    In 2010, Sonya made the transition to Ontario Tech University as an Accounts Payable Coordinator with the Finance department. She later moved to the Office of the Registrar as a Financial Aid Assistant with the Student Awards and Financial Aid team, before joining the Information and Client Services team. Sonya is very proud of the many collaborative relationships she's built and maintained over the years. Her strength in communication and academic knowledge will help her in her Coordinator I role.

    Outside of work, Sonya likes spending time with her husband and three kids. 


Meet our administrative coordinators

  • Kayelle Abajian

    Kayelle is a Ontario Tech University alum with a Bachelor of Commerce (Honours), majoring in Organizational Behaviour and Human Resources Management and a minor in Forensic Psychology. During her academic years, she was the Ambassador for the Human Resources Association at Ontario Tech. Prior to joining the team at Ontario Tech, Kayelle worked as a receptionist at a car dealership.

    Kayelle’s interests outside of work include reading, writing, hiking, and watching tv shows and movies.

  • Simone Mclean

    Simone is a passionate, detail-oriented, and empathetic person who loves working with people. She is an Advance Marketing diploma graduate from Centennial College, and has a certificate in Computer Graphics Design from Seneca College.

    Simone is a creative person both professionally and personally, and has a strong background in marketing and communications. She has spent most of her career in customer-focused roles, from a Customer Service Representative to an Assistant Brand Manager. Her core values are deeply rooted in transparency, respect, integrity and teamwork. These values and her customer-focused background, make her a great fit on the ICS team.

    Outside of work, Simone enjoys travel, cooking, painting and creating to-do lists.

  • Gaury Patel

    Gaury is an Ontario Tech alumni with a Bachelor of Science (Honours) degree in Biological Sciences and an Advanced Diploma in Biotechnology. Throughout her undergraduate studies, Gaury worked in various customer service roles, including as a call center agent, a pharmacy assistant, in enrolment services, and 5 years of experience in the food industry. These roles have helped her become seasoned in the customer experience arena, producing high quality service with a focus on being solution-oriented.

    Gaury’s approachable personality and natural skills make her a vital asset, as she’s able to respond to student queries in a professional, accurate and timely manner.

    Outside of work, Gaury enjoys shopping, trying new foods, and spending time with family and friends.

  • Mairead Sheehan

    Mairead has always had a passion for helping and working with others. She has a strong customer service background with eight years of experience, previously working in retail as a supervisor and an analyst. She graduated from Nipissing University in 2020 with a Criminal Justice degree. After four years at Nipissing, Mairead loved the university atmosphere and found interest in working with and helping students. She hopes to continue to use her passion for helping others while working at Ontario Tech.

    Outside of work, Mairead loves rollerblading, spending time with friends, and concerts/live music.


Meet our switchboard assistant

  • Harleen Bajwa

    Harleen is a bubbly, resourceful and motivated individual, striving to make a positive lasting impression. She attended a regional arts program and graduated from Toronto Metropolitan University (formerly Ryerson University) with a Bachelors in Politics and Governance. Following graduation, she dove into administrative roles, gaining her passion for helping others and providing excellent customer service.

    Outside of work, Harleen enjoys working out, cooking, and keeping up with the latest interior design trends with DIY projects.


Meet our junior clerks

  • Nitha Kanagalingam

    Nitha is currently completing her final year of Electrical Engineering. She has been a University Works student since her second year, and is currently employed as an Information and Client Services Junior Clerk in the Office of the Registrar, assisting students throughout their academic journey.

    From her first year at Ontario Tech, Nitha has shown a great passion in supporting her colleagues and other students in succeeding throughout their studies by volunteering in different sectors. Some of her volunteering experiences include being Vice President of the Women in Engineering Society, as well as, an Ontario Tech Ambassador. She completed her electrical engineering internship at Ontario Power Generation, and was a foreign exchange student in Austria during her second year of studies. She is looking forward to her graduation.

  • Roxanne Kerr

    Roxanne started her Ontario Tech journey in 2019 as an international student from Jamaica. Her interest in both science and law led her to pursue a Bachelor’s degree in Forensic Science with a specialization in Biology. She began working in the Office of the Registrar in 2020 through the University Works program as an Information and Client Services Junior Clerk.

    Roxanne has a passion for helping others, so naturally, her favorite part of the job is assisting her fellow students with their inquiries to ensure that they feel supported at the university. She is also an International Student Leader and, in this role, she works with the International Office to support incoming international students in their transition to university and to life in Canada.

    In her free time, Roxanne enjoys playing tennis, listening to music and watching movies.


Meet our management team

  • Andra Drinkwalter – Director, Student Financial Assistance and Enrolment Services

    Andra graduated from Brock University with a Bachelor of Arts in Popular Culture, but enjoyed the university environment so much she joined Ontario Tech as an employee when it first opened its doors to students in 2003. Over the years, she has held progressive positions throughout her career at the university and continually strives to build inclusive, supportive and positive teams. Her goal is that these teams will be able to be successful in providing high quality service and support to students.

    Outside work, Andra keeps extremely busy with her husband and two kids, pursuing her master’s degree, playing soccer and reading.

  • Mhairy McLachlan – Manager, Information and Client Services

    Mhairy worked in the entertainment, technology, and telecommunications fields before joining Ontario Tech University. Her passion for helping others is what led her to the institution—first as Manager of Communications in the Office of the Registrar, then as the Manager of Information and Client Services.

    As a long-time mentor and advocate for young adults, at-risk youth, and young professionals, Mhairy strives to impart students with the knowledge, tools, and support to succeed both in school, and in life.

    When she is not working, Mhairy can most often be found working out, making plans to travel the world with family and friends, and researching home renovation ideas.