Other services and departments

• What is my Ucard and how can I access it?

  The Ontario Tech Ucard is one of the most important pieces of identification (ID) that students, faculty and staff have. It identifies you as a member of Ontario Tech and gives you access to various facilities, resources and services, both on- and off-campus.

  Students, faculty and staff with an approved photo on file can now access their digital Ucard through our Ontario Tech Mobile app. If you have not yet downloaded the app, search for Ontario Tech Mobile in your device's app store.

  Physical cards will be issued to those with specific requirements outside of the digital Ucard (i.e. nursing badges for placements, and proximity (prox) access to rooms, etc.). Returning students with a physical Ucard do not need to update their card annually, and it is now valid for the duration of your studies at Ontario Tech. You may access your digital Ucard or continue to use your previously issued physical Ucard if you require access to on-campus areas and/or services.

  Check out our Ontario Tech Ucard web page for more information. If you have any questions, please email ucard@ontariotechu.ca.

• Can I use my Ucard as photo ID for examination purposes?

  Yes, your digital Ucard can be used as an acceptable form of ID for exams, tests, etc., but only when it has an accompanying photo. Without a photo, your digital Ucard is invalid and will not be considered an acceptable form of ID for exams, test, etc. 

  If you have not submitted your photo for use in your digital Ucard, visit our How to get your Ucard web page for instructions. Note: Photo approval can take around 1 to 2 business days. 

  To access your digital Ucard, download and sign into the Ontario Tech Mobile app. Once your photo has been approved, it will automatically appear on your digital Ucard.

• How do I download the software I need as part of the Bring Your Own Device (BYOD) program?

  You can visit the Software Portal and log in with your student email account.

  For more information on the BYOD TELE model, visit the Information and Technology Services website.

• How do I book an appointment with a Financial Aid Officer?

  You can request an appointment by calling us at 905.721.3190.

• How can I find my Academic Advisor?

  We have a great team of academic advisors who can assist you with many different questions. You can find your academic advisor by faculty on our Academic Advising website.

  If you are in a graduate program, contact your Faculty program staff member(s).  

• How do I get a Universal Transit Pass (U-Pass)?

  The U-Pass is now available for use with physical and digital PRESTO cards only. It is no longer accessible with the PRESTO E-Tickets app.

  Before each semester begins, eligible, full-time students will receive an email with their unique U-Pass voucher code, which they can load onto their PRESTO card.

  For more information, visit our U-Pass web page.

• Where can I find more information about U-Pass and the bus schedule?

  Getting to classes on time is important. If you are commuting by public transit, learn more about where your U-Pass can take you, and get to know your bus routes and how long it will take you to get here.

  If you have any questions regarding your U-Pass, please email upass@ontariotechu.ca.

• Are there any counselling or community support services available for students?
  Ontario Tech provides support and assistance for students using a Stepped Care model. Learn more about our Stepped Care model.
• Where can I access services and support specifically for International students?
  Various services and supports for International students, activities and partners are available through different offices of the university. Visit the International Office web page or email iss@ontariotechu.ca for more information.
• Where can I find more information about residence and meal plans?

  If you are planning on living on campus there are many options for residences and meal plans that are overseen by Residence Services. Through them you can learn what you need to know about life in residence, including:

  • Booking a residence tour.
  • Applying for residence.
  • Payments, including your residence deposit.
  • Different meal plan options.
  • Move-in and move-out dates.

  If you have any questions about residence or meal plans, contact info@dc-otresidence.ca. 

• Where can I find information about Graduate Studies?

  For general graduate student inquires, contact the Registrar's Office. This includes but is not limited to: admissions, fees and payments, awards and bursaries, specialized letters, registration, and convocation.

  For inquiries related to thesis & defence, post-doctoral fellows, and graduate events/engagement, you may contact the School of Graduate and Postdoctoral Studies. 

  For guidance on course selection and degree programming, please contact your Graduate Faculty office.