Frequently asked questions

• Where do I get my Campus Card?
  New students must submit their photo online and wait for further communication as we work to pre-print cards in preparation for your arrival on campus. Returning students must retain their previously issued card for use on-campus. You are no longer required to update your card annually.
• As a returning student can I still use my U-Pass?

  Unfortunately not. As you are not being charged U-Pass fee for the fall semester, you are responsible for paying your own fare when taking public transit.

  Full-time students can apply for an electronic GO Transit student ID to get a discounted fare when travelling on GO Transit. Students must apply online through the GO Transit website.

• Are there any student discounts for public transit?
  Yes. GO Transit offers a GO-approved student ID for all full-time students. To access it, you must directly apply online through the GO Transit website to be considered.
• As a returning student do I need to update my Campus Card?
  As a returning student you no longer need to update your Campus Card annually. Your card is now valid for the duration of your studies at Ontario Tech.
• What do I do if my card is damaged, lost or stolen?
  If your card is damaged, lost or stolen, visit our replacement card page for your next steps.
• How much does it cost to replace a damaged, lost, or stolen card?
  The replacement fee for a damaged, lost or stolen card is $25. For more information, visit our Replacing a Campus Card web page.
• What will happen to my print credit or meal plan if my card is damaged, lost or stolen?

  When a replacement card is issued, the funds will transfer over to your new card.

  If you have a meal plan and your replacement card does not work on first use, please let the food service provider know as they may need to ensure that the funds have successfully transferred to the new card.

• How should I take care of my card?

   Do:

  • Keep the magnetic stripe clean and scratch-free.
  • Store it safely in your wallet.
  • Treat your campus card like a credit or debit card.

  Don't:

  • Apply stickers to your card.
  • Bend it in any way.
  • Expose your card to extreme heat or heat from a hairdryer.
  • Punch holes in it.
• What is a proximity access card?

  Proximity (prox) cards are a type of card used to grant access to specific rooms, or areas, on campus. If an individual requires such access, a request must be made through an authorized staff member and will be subject to an approval process.

  Beginning in January 2020 for faculty/staff, and September 2020 for graduate students, newly issued Campus Cards have prox capability. This means that if you require access to prox-enabled rooms on-campus as deemed by your supervisor, you must follow the steps listed on the Office of Campus Infrastructure and Sustainability web page to enable this feature on your card.

  If you have a Campus Card without prox capability and you now require access to a prox-enabled room on-campus, you must follow the steps listed on the Office of Campus Infrastructure and Sustainability web page to request access. Once approved, a new card will be issued to you.

• I'm a faculty/staff member and my card has expired. Does it need to be replaced?
  If your card has expired, it doesn't need to be replaced. Instead, you can contact connect@ontariotechu.ca for further information.