Frequently asked questions

• Where do I get my campus ID card?
  You can obtain your card in the Campus ID office located in the Campus Recreation and Wellness Centre, Room G1004. The hours of operation fluctuate during the course of the academic year—learn more about our campus ID services, hours of operation and locations.
• What do I do if my campus ID card is lost or stolen?
  If your card is lost or stolen, visit our campus ID website for your next steps.
• How much does it cost to replace a lost card?
  The replacement fee for a lost or stolen card will vary depending on the type of card and number of times it has been replaced. Learn more about replacement fees.
• What will happen to my library printing money if my card is lost or stolen?
  When a replacement card is issued, the funds will transfer over as the lost or stolen card is deactivated.
• How should I take care of my card?

   Do:

  • Treat your campus ID card like a credit or debit card
  • Store it safely in your wallet

  Don't:

  • Punch holes in it
  • Bend it
  • Apply stickers to your card

  The magnetic stripe on your card must be kept clean for use with cash registers and swipe access readers. The heat of clothing dryers will also damage your card.