Frequently asked questions

• Where do I get my campus card?
  You can obtain your card at the frontline in the Office of the Registrar located in the Software and Informatics Research Centre (SIRC).
  
• What do I do if my campus card is lost or stolen?
  If your card is lost or stolen, visit our replacement card page for your next steps.
• How much does it cost to replace a lost, stolen or damaged card?
  The replacement fee for a lost, stolen or damaged card will vary depending on the type of card and number of times it has been replaced. Learn more about replacement fees.
• What will happen to my print credit if my card is lost or stolen?
  When a replacement card is issued, the funds will transfer over to your new card once the lost or stolen card is deactivated.
• How should I take care of my card?

   Do:

  • Keep the magnetic stripe clean and scratch-free.
  • Store it safely in your wallet.
  • Treat your campus card like a credit or debit card.

  Don't:

  • Apply stickers to your card.
  • Bend it in any way.
  • Expose your card to extreme heat or heat from a hairdryer.
  • Punch holes in it.

   

• What is a proximity access card?
  Proximity cards are a type of card used to grant access to specific rooms or areas on campus. If an individual requires a proximity card, a request must be made through an authorized staff member and will be subject to an approval process.
• I'm a faculty/staff member and my card has expired. Does it need to be replaced?
  If your card has expired, it doesn't need to be replaced. Instead, you can visit the Office of the Registrar to obtain a validation sticker for the current year. Please make sure to bring your campus card with you.